Cancellation & Refund Policy

1. Subscription Cancellations

You may cancel your monthly or annual subscription at any time.

• How to Cancel: Navigate to your Account Settings dashboard inside the application, locate the billing section, and click on the "Cancel Subscription" option.
• Access Period: Upon cancellation, your premium plan benefits will remain active and fully accessible until the end of your current billing period (the monthly or annual cycle already paid for). No further automated renewal charges will occur.

2. Refund Eligibility

As GrowthLens is a digital platform offering instantly consumable SaaS features (such as website audits, crawler data, local keyword scans, and real-time AI reports), our default refund terms are as follows:

• Consumable Data: Once audit queries, geogrid scans, or AI analytics tokens have been run, resources are consumed. Subscriptions are generally non-refundable once billed for that period.
• Duplicate Charges: In the event of a system error resulting in duplicate charges or multiple billing instances for the same user account during the same cycle, the duplicate transactions will be fully refunded.
• Special Circumstances & Case-by-Case Reviews: If you experience severe platform downtime, technical blockers, or believe you qualify for a refund under special circumstances, you must submit a written request within 7 days of the transaction date. We review and decide on refund requests on a case-by-case basis.

3. Refund Processing & Timelines

If a refund request is approved by our billing team:

• Destination: Approved refunds will be credited back to your original source of payment (credit card, bank account, UPI, or wallet utilized during checkout).
• Processing Timeline: The refund will show in your account within 5 to 7 business days, depending on the standard processing cycles of our payment gateway partners (PhonePe/Razorpay) and your financial institution.

4. Contact Billing Support

If you have any questions about cancellation, duplicate transactions, or wish to submit a refund claim, please contact our support team. Please include your registered account email and transaction ID to speed up the process.